Frequently Asked Questions
How long will it take to ship my order? When will it arrive?
We typically ship within 1-2 business days of receiving an order. We take time to carefully pack each kit to make sure it arrives safely. If you need your order by a specific date, let us know in your order comments and we'll do our best to accommodate your request!
Do you ship internationally?
Where are Box Brew Kits made?
All of our kits are handmade locally in the Boston area. Our shop is located just outside of Boston in Waltham, MA. As well, all of our lumber is locally sourced from the New England area.
Can I pick up my kit at your physical location?
For sure! We love when customers come by our shop to pick up their orders. We can walk you through the brewing process, talk about homebrewing in general, and even have a beer or two (we always have some weird and unusual ones stocked in the fridge). If you’re close by, send us an email and we’ll coordinate!
Does a Box Brew Kit include everything I need to get started?
Box Brew Kits include everything you need to brew beer, mead, and cider (or wine, in our wine-making kit) - the only thing you’ll need to provide is a stockpot big enough to hold about 6-8 quarts of water (if you’ve made pasta at home, you probably already have one!).
What types of wood do you use?
We offer kits made from reclaimed wood, rustic pine, and oil-rubbed mahogany. Occasionally, we’ll make a limited run of kits from different types of wood, but we'll be sure to announce that on Twitter and Instagram.
My kit is a gift. Can you please include a note for the recipient?
Absolutely! Feel free to add a note about anything you'd like in the order comments section and we will accommodate. By the way, nice job picking out an amazing gift!
What can I expect from a reclaimed wood kit?
Every reclaimed wood kit is different. We gather our materials from weathered barns, pallets, fences, and local renovations. Because of the variety inherent in reclaimed materials, each kit will have its own unique look and feel. If there’s something special you’re looking for, we’ll do our best to make it happen! Just be sure to let us know in the notes of your purchase.
What does monogramming look like? Will it delay my order from shipping right away?
We monogram all kits using 1/2” high flame-heated characters (caps only). It ends up looking really cool. Personalizing your kit won’t delay your order at all, they'll still ship out in 1-2 days! Please note that monogramming is on the wooden portion of your kit only - at this time we don't offer monogrammed glassware.
I've never brewed beer before. What's the process like?
We do our best to make the process fun and easy. Even if you’ve never tried brewing before, you'll have a great time learning how. We have videos of the brewing process online, and we’re always available via phone or email to help with your brewing questions. Find the best ways to contact us on the About Us page.
What do I do if my brew kit arrived and a piece or component is broken?
We pack and ship your order as carefully as possible but accidents do happen, and some packages are treated more roughly than others. Don’t fret - if you open your package and find anything broken or damaged, please send us an email with a photo of the damage and we’ll send a replacement to you as soon as we can, on the house.
How do I use One-Step No Rinse Sanitizer?
Proper Use: 1 Tbsp/gallon water or 5oz/10 gallons. Ideal contact time is at least one minute, followed by mechanical action such as water spray, brushing, or wiping. If cleaning heavily soiled surfaces, a rinse is necessary to ensure the removal of all soils. If One Step is used on a surface which is clean to the naked eye, rinsing is optional. Residues of One Step are non-hazardous when small amounts come into contact with wort of must.
One Step Removes: The residues of home fermentation hobbies on glass, metal, and plastic surfaces. Use One Step to clean mash tuns, boiling vessels, fermenters, chillers, spoons,rakes, fermentation locks, and any other equipment that is used in the brewing,winemaking, or fermentation process.
How It Works: One Step consists of a buffered alkalinity and active oxygen. When dissolved in water, the result is an alkaline solution (approximately pH 9.5) presenting 0.1 percent free oxygen and 1000 ppm alkalinity (as Na2O).